Privacy Policy

1. Definitions

• "We", "Our", and "Us" — Refer to Docodemy and its team.
• "You", "Your", "Yourself", and "User" — Refers to any individual who uses the Docodemy platform.
• "Website" — Refers to the official Docodemy website at docodemy.com.
• "Personal Information" — Refers to any personally identifiable information that we may collect from you.
• "Third Parties" — Refers to any website, company, or individual apart from the user and Docodemy.

2. Information We Collect

When you register or use Docodemy, we may collect the following types of personal information:

• Full name
• Email address
• Password (stored in encrypted form)
• Payment and billing information
• Date of birth (where applicable)
• Other information you voluntarily provide during registration or use of the platform

This Privacy Policy also applies to data we collect from users who are not registered, including browsing behavior, pages viewed, and other usage data.

3. Automatically Collected Information

When you use the Docodemy platform, certain information may be automatically collected, including but not limited to:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring URLs and exit pages
• Usage patterns and interaction data

This information is used to improve platform performance, diagnose technical issues, and enhance your learning experience.

4. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Provide access to courses and platform features
• Process payments and transactions
• Send important updates, notifications, and support messages
• Improve and personalize your learning experience
• Ensure the security and integrity of our platform
• Comply with applicable laws and regulations

5. How Information Is Collected

Before or at the time of collecting personal information, we identify the purposes for which it is being collected. We collect and use personal information solely to fulfil those stated purposes, unless we obtain your consent or are required by law to do otherwise. We collect personal information by lawful and fair means, with your knowledge or consent where appropriate. Personal data should be relevant, accurate, complete, and up to date for the purposes for which it is used.

6. Payment Information

Docodemy does not currently process live payments. However, we plan to integrate trusted payment gateways including bKash and SSLCommerz in the future. When payment processing is enabled, all transactions will be handled securely through these providers. We will never store your full payment card or banking details on our servers. All sensitive financial data will be encrypted and processed through secure, approved payment gateways.

7. Cookies

Docodemy uses cookies to enhance your experience on our platform. Cookies are small data files stored on your device that help us understand how you use our site and allow us to improve our services accordingly.

We currently use cookies for session management and platform functionality. In the future, we plan to integrate Google Analytics to better understand how learners interact with our platform. You may choose to disable cookies through your browser settings, although this may affect certain features of the platform. You may also opt out of Google Analytics by installing the opt-out add-on available at https://tools.google.com/dlpage/gaoptout/.

8. Third Party Services

At present, Docodemy does not use any third party login services. In the future, we may offer the option to sign in using Google or Facebook for your convenience. Any such integration will be clearly communicated and will follow the respective privacy policies of those providers.

We do not sell, trade, or rent your personal information to any third parties. However, we may share information with trusted third parties who assist us in operating our platform, provided they agree to keep your information confidential.

9. External Links on the Website

The Docodemy website may include links to external websites or resources provided by third parties. We have no control over the content or privacy practices of those external sites. We are not responsible for any loss or damage resulting from your use of those websites. We recommend reviewing the privacy policy of any third party website you visit.

10. Confidentiality and Disclosure

Your information is treated as confidential and will not be shared with any third party unless legally required to do so by the appropriate authorities. We will not sell, share, or rent your personal information for marketing purposes. Any emails sent by us will only be in connection with the provision of agreed services.

We may disclose your personal information to a third party in order to comply with a court order or other legal process, or when we believe in good faith that such disclosure is necessary to comply with the law, prevent imminent physical or financial harm, or investigate unlawful activity or fraud.

11. Data Security

We take the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Your password is stored in encrypted form and is never visible to anyone, including our team.

However, please be aware that no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security. Any security breaches beyond our standard security procedures are at the user's own risk.

12. Accessing and Reviewing Your Information

Following registration, you can review and update the information you have provided at any time through your account settings. If you wish to delete your account or request that we remove your data, please contact us at docodemy@gmail.com and we will process your request promptly.

Please note that certain information may be retained in our systems for a period of time for legal, technical, or dispute resolution purposes, even after a deletion request.

13. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate or incomplete information
• Request deletion of your personal data
• Withdraw consent at any time where we rely on your consent to process your data
• Object to the processing of your personal data

To exercise any of these rights, please contact us at docodemy@gmail.com.

14. Disputes and Jurisdiction

All disputes arising from this Privacy Policy will be resolved through a two-step alternative dispute resolution process. In the first stage, both parties will attempt to resolve the matter through mediation with a mutually agreed neutral third party. If mediation is unsuccessful, the matter will proceed to arbitration, the award of which shall be final and binding on both parties. Arbitration shall be held in Bangladesh and conducted in the English language. If the dispute cannot be resolved through these mechanisms, it shall be referred to the courts of Bangladesh.

15. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. Your continued use of the platform after any changes are posted will constitute your acceptance of those changes. We encourage you to review this policy periodically.

16. Contact Us

If you have any questions, concerns, or unresolved issues regarding this Privacy Policy or how we handle your data, please contact us: